We are seeking an organized and personable individual to join our front of house team as a utility player across our host stand and cafe service counter, and to provide support to our manager and service staff. The ideal candidate is looking for a career path with room for growth in the hospitality industry, is especially comfortable with guest engagement, and comes with some hospitality experience. However, we are willing to train an individual with the right demeanor!
Front of House Attendants work collaboratively as part of a FOH team to greet guests, provide accurate wait-times, facilitate reservations, and manage waitlists. They will also provide support behind the service counter, filling soups, warming breads, and plating desserts.
RESPONSIBILITIES
Maintain a clean and organized reception area
Greet guests promptly
Maintain a professional and warm demeanor
Communicate clearly regarding accurate wait times and reservations
Work as part of a team to keep track of guest needs, waits, server assignments, etc.
Possess a basic knowledge of seasonal menus (food, tap list, cocktails, & wine)
Facilitate, organize, and manage reservations and wait lists
Escort customers to tables and the bar
Provide menus to customers and communicate expectations for their server’s arrival
Assist wait staff in delivering waters/bread service to tables, as needed
Assign waitstaff to tables
Communicate with waitstaff clearly and efficiently
Answer incoming phone calls and address customer inquiries
Take over the phone reservations
Take clear messages from guests and phone inquiries and relay to a manager, as needed
Maintain a clean and organized cafe service station
Follow food safety and sanitation protocols and procedures
Watch for order tickets and prep soup, warm bread, and plate desserts promptly
Fill condiments, prepare coffee and tea service, and serve soft beverages as needed
Assist staff in food running and table bussing, as needed
QUALIFICATIONS, SKILLS, & REQUIREMENTS
Punctuality
Available to work evenings, weekends, and holidays
Comfortable with regular use of stairs
Comfortable standing, walking, bending, and lifting throughout an 8-hour shift
Ability to work in a well-organized team
Energetic, flexible, and quick thinking
Warm and inviting personality
Excellent communication skills
Prioritization of cleanliness and food safety
Highly organized
Ability to take direction and work swiftly and calmly in a fast-paced, high-energy environment
Preferred: previous experience working in the hospitality industry
BENEFITS
We offer a competitive benefits package for full time employees, including 401(K) with company matching, health insurance, and dental insurance options.
ABOUT THE COMPANY
Rambling House and TaleSpinner, located at 57 Factory Street, are a farm-to-table restaurant and brewery, working in partnership with their sister farm, Claddagh Hill. Our menus and products feature from-scratch seasonal items in a rotating menu.