Manager (Front of House)

Full Time

Rambling House seeks a driven, organized, and responsible Front-of-House Manager who is passionate about hospitality and creating a positive community culture.  The Front-of-House Manager role will oversee the daily employee-facing and client-facing operations at the Rambling House restaurant, café, and bar. They must be willing to work weekends and evenings, and must work collaboratively with department heads.

Responsibilities

  • Understanding, believing in, and executing the Rambling House vision and mission

  • Managing FOH operations, overseeing reservations, table turnover, and efficient dining room flow

  • Managing departments and their growth (café, takeout, bar, etc.)

  • Ensuring a consistent service of hospitality, delivering an exceptional guest experience

  • Anticipating needs of patrons, keeping customers happy, handling complaints, and resolving conflicts

  • Supporting consistency in food and product, quality of service, and brand recognition

  • Communicating effectively with owners, Head Chef, staff, and clients

  • Working closely with owner/operator to plan, coordinate, and execute community, private, and corporate events

  • Supervising and training staff to follow company procedures, policies, brands, and values

  • Hiring, managing, and firing staff when necessary

  • Organizing schedules, keeping track of employee hours, and reporting payroll data

  • Maintaining positive communication and working relationships between BOH and FOH

  • Ensuring staff complies with kitchen health and safety guidelines

Must work collaboratively with:

  • Director of Operations on food and supplies orders and budget limitations

  • Executive Chef on FOH & BOH relationships and communication

  • Owners/operators and Executive Chef on menu creation, design, and implementation

  • Owners/operators and Executive Chef on cost control

  • Owners/operators on program and project directions, implementations, and growth

Qualifications

Qualifications include, but are not limited to:

  • Be a creative and enthusiastic leader who is also  a team player

  • Show great attention to detail

  • Understand and follow safety and health guidelines

  • Be knowledgable about and hold necessary safety certifications

  • Be willing to learn new skills and wear many hats

Education and Experience Requirements:

  • 4+ years of experience preferred

  • We provide a professional and educational work environment with room to grow

  • Personal drive to excel and grow

  • Minimum high school diploma or equivalent

Benefits

We offer a competitive benefits package for full time employees.

About the Company

At Rambling House and TaleSpinner, we seek to engender a positive and inclusive environment for all of our guests, but we firmly believe our staff is also an integral part of that community. The well-being, happiness, and cohesion of our team is paramount to our mutual success, as is our team's belief in our mission to gather, feed, and educate in an environment of inclusivity, sustainability, and quality.