Host/Front of House Assistant

Part/Full Time

Rambling House is seeking a well-rounded addition to our Front of House team to provide support to our manager and servers. They will work alongside teammates to be the first point of contact at Rambling House, while providing support connections between FOH and BOH.


Our FOH team will greet guests, provide accurate wait-times, facilitate reservations, and manage waitlists. They will also provide support to the FOH team behind the service counter, filling soups, warming breads, and plating desserts.

RESPONSIBILITIES

Responsibilities include, but are not limited to:


Hosting

  • Welcome guests to the venue

  • Provide accurate wait times, monitor waiting lists, and communicate with waiting guests

  • Manage reservations

  • Escort customers to tables

  • Provide menus and assign waitstaff

  • Communicate with and assist waitstaff as needed

  • Maintain a clean reception area

  • Answer incoming calls and address customers’ queries

Service Station Support

  • Prep soup, warm bread, and plate desserts for waitstaff as tickets print

  • Fill condiments, coffee and tea, and soft beverages as needed

  • Maintain a clean service station

  • Assist staff in food running and table bussing when necessary

QUALIFICATIONS

Qualifications include, but are not limited to:

  • Warm and inviting personality

  • Previous work experience as a Host/Hostess

  • Understanding of restaurant etiquette

  • Familiarity with health and safety regulations

  • Experience in managing reservations

  • Demonstrable customer-service skills

  • Excellent communication skills (via phone and in-person)

  • Strong organizational skills

  • Availability to work in shifts as needed

  • Ability to work quickly and effectively

  • Ability to pivot and change roles as necessary

  • Good physical condition to walk and stand during an entire shift

  • High school diploma; hospitality certification is a plus

BENEFITS

We offer a competitive benefits package for full time employees, including 401(K) with company matching, health insurance, and dental insurance options.

ABOUT THE COMPANY

At Rambling House and TaleSpinner, we seek to engender a positive and inclusive environment for all of our guests, but we firmly believe our staff is also an integral part of that community. The well-being, happiness, and cohesion of our team is paramount to our mutual success, as is our team's belief in our mission to gather, feed, and educate in an environment of inclusivity, sustainability, and quality.